Opiniones Usuarios -

• 

  HB Milburn (United Kingdom)

• Junio 2024

  “Beautiful surroundings but inconsistent amenities.”

  6 Ver opinion completa

  The estate itself is beautiful, peaceful and well-maintained. The houses have been nicely renovated, are airy and cool, with a pleasant outside seating area. It was lovely sitting listening to, and watching, the birds in the morning and evening.

  The rent for the Casa was not cheap, even in mid-season, and we felt that several aspects of our stay did not reflect the amount of money paid. The interior furniture was barely sufficient for 4, let alone 6, the sofa and wardrobe and shelf space in particular which was inconsistent across the bedrooms. We could only access the wifi from outside. As visitors from the U.K. who had flown to Italy and therefore were unable to pack supplies into a car, we were disappointed in the parsimonious provision of necessities. Poor quality cutlery and kitchen knives; one tea towel for the week; no cleaning cloth for the kitchen surfaces; liquid by the sink that may have been washing up liquid or hand soap; insufficient toilet rolls; a lack of any basic foodstuffs for example salt, pepper, oil, vinegar, sugar. No separate towels available for swimming. Some information on the local area would have been useful, and is usually provided. All of this might be understandable in a cheap rental, but not in an expensive one. The hand over that we were given by the administrator was perfunctory and seemed to centre on which rubbish bins to use. Reception was usually unstaffed, with no times given for when someone would be available. At one point, we went up to pay, but the office was being used by a young man who waved us away. When we did manage to find Paola to pay, we stood for more than 15 minutes while she conducted a very confused phone call.

  Puntos asignados

  Evaluación	Terrible	Mediocre	Satisfactorio	Bueno	Excelente
  Emparejar con la descripción
  Confort / Bienestar
  Relación calidad-precio
  Limpieza
  Servicios de infraestructura
  Propietario / Personal

  Evaluación
  Emparejar con la descripción	BUENO
  Confort / Bienestar	SATISFACTORIO
  Relación calidad-precio	MEDIOCRE
  Limpieza	BUENO
  Servicios de infraestructura	MEDIOCRE
  Propietario / Personal	SATISFACTORIO

  Conexión Internet

  • TERRIBLE

  Tipo de viajero / vacaciones

  • GRUPO DE PERSONAS

  Comentario del propietario

  Hello, I am very sorry and surprised by the comment you made and by the fact that you had an inconvenience in my accommodation. However, I would have appreciated being called on the various points of discomfort you had and I certainly could have given you more help in terms of missing elements or objects. We have standard amenities in the apartments which I'm sorry you didn't like. The reception is closed as I am always alone but always responding to all customer needs, both material and related to information on the area. The phone call with the agency was linked to the receipt as it concerned a tax issue. I apologize again because we did not live up to your expectations. Cordial greetings Paola

  6

• 

  C.H. (Österreich) (Austria)

• Jullo 2023

  “Erholsamer Urlaub”

  9.7 Ver opinion completa

  Unterkunft sehr ordentlich und sauber; sehr ruhig und erholsam; eigener, schöner Badestrand mit schattiger Liegewiese; schöner und gepflegter Pool; trotz hoher Außentemperatur und ohne Klimaanlage waren die Temperaturen im Haus (Casa1) erträglich; das nette Städtchen Bolsena ist mit dem Auto in 5 Minuten zu erreichen; schattiger Parkplatz; sehr nette Betreiberin (Paola), die für alle Fragen jederzeit ein offenes Ohr hatte und immer gut erreichbar war

  keine

  Puntos asignados

  Evaluación	Terrible	Mediocre	Satisfactorio	Bueno	Excelente
  Emparejar con la descripción
  Confort / Bienestar
  Relación calidad-precio
  Limpieza
  Servicios de infraestructura
  Propietario / Personal

  Evaluación
  Emparejar con la descripción	EXCELENTE
  Confort / Bienestar	EXCELENTE
  Relación calidad-precio	BUENO
  Limpieza	EXCELENTE
  Servicios de infraestructura	EXCELENTE
  Propietario / Personal	EXCELENTE

  Conexión Internet

  • SATISFACTORIO

  Tipo de viajero / vacaciones

  • FAMILIA CON HIJOS MAYORES

  9.7